FAQ

How and when do you ship?

We ship every weekday from Tennessee. Within the U.S., we ship via USPS Priority Mail. Domestic shipping fees are $8 for orders up to $47.99, $10 for orders from $48 up to $149.99, and free on orders $150 and up. We ship within 2 business days, but usually much faster — in fact, orders received in the morning typically ship the same day. From Nashville to other major metropolitan areas, Priority Mail typically takes 2 days; for rural areas it may be 3 days. (To see which zone you're in, enter 37208 as the origin zip in the Priority Mail Map.) Delivery times are not guaranteed.

You’ll receive a tracking number via email when your order has shipped — if you haven't received it, please check your spam folder, and allow 24 hours for it to begin tracking.

What about international shipping?

PLEASE NOTE: Due to global Covid-19 disruptions, all international shipping is strictly AT YOUR OWN RISK and you should expect delays.  When we ship your package, you will receive a tracking number at the email address on the order. We are unable to guarantee, trace or in any way follow up on international shipments once they've left our hands.

We ship internationally, and shipping fees are calculated at checkout. We adhere to all customs requirements and cannot mark the package as a gift or falsify the value. 

International orders ship via the United States Postal Service and are then put into the care of your nation's postal system for final delivery.

Packages may be held by your postal service pending payment of customs fees or any applicable VAT. Any taxes/duties/customs fees charged by your country are strictly your responsibility. 

Fringe Supply Co is not responsible for non-delivery due to unclaimed packages. Please keep an eye out for notification from your postal service or contact them if you suspect your package is being held for customs purposes. Unfortunately, international customs processing can delay packages without warning — patience is sometimes required. 

Postage on returned international packages is not refundable.

How can I pay?

You may use any major credit card, a PayPal account, Google Pay or Apple Pay.

Do you charge sales tax? 

We are required to collect sales tax for the following states: Illinois, Kansas, Maryland, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Tennessee and Virginia.

What is your return policy? 

As of July 17, 2020, ALL SALES ARE FINAL.

If your order arrives damaged, please contact us immediately by using the contact form or emailing contact@fringesupplyco.com and we will work out a solution based on remaining inventory and options.

What if my order is a gift? 

If you leave us a note in the checkout process, we'll be happy to leave out the invoice. We'll even include a handwritten card if you tell us what you'd like it to say. While not technically gift-wrapped, all FSCo orders are handsomely packaged for shipping.

Do you take wholesale orders? 

Our wholesale operations are now closed.

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